Career flight path

13+ years of building, scaling and integrating.

From engineering quality and last-mile operations to enterprise platforms, global service delivery and airport-scale AI automation.

GMR Group - WAISL Digital

Project Manager - Digital & AI Automation

Jan 2025 - Present

Architected AI/ML, IoT, RFID and cloud integrations across 76 airport systems, sustaining 99% uptime from requirements through hypercare.
Used AI-assisted workflows to reduce integration documentation and turnaround time by 90%.
Drove Queue Management, APOC/LISA and Smart Airport RFID/IoT delivery, while advancing the DAPS programme toward completion.
Maintained ISO 9001, GDPR and AIS-140 compliance across integration and delivery workflows.

Global IT Service Delivery Manager

Jan 2023 - Jan 2025

Delivered TMS, EDI and digital logistics integrations for 14 enterprise clients in two years.
Improved SLA turnaround and cost efficiency by up to 44% through Lead Logistics Application ownership.
Ran pre-sales workshops and integration assessments, producing API mapping and scope documents.
Coordinated distributed teams across regions for prioritisation, capacity planning and escalation management.

Senior Technical Program Manager

Dec 2021 - Jan 2023

Led end-to-end SAP ERP integration with WMS, OMS and LMS for a major industrial conglomerate.
Served as SPOC for a $250M supply-chain technology programme covering requirements, API mapping and vendor coordination.
Delivered BRDs, PRDs and process flows for buyer, vendor and logistics portal integrations.
Owned SIT/UAT cycles with field-level validation and data-quality controls.

Product Engineer - Integration Lead & Control Tower Manager

Dec 2014 - Oct 2021

Architected WMS, OMS, TMS and B2B SaaS integrations end-to-end, from discovery through hypercare.
Authored B2C and B2B API documentation adopted across 200+ client onboardings.
Improved Middle and Last-Mile SLA from 60% to 92%, and cut Last-Mile cost per shipment by 20% in the East.
Expanded serviceability across 12,000+ pin codes covering 55% of national coverage.

Project Engineer

Sep 2013 - Jun 2014

Audited and implemented quality norms in electrical installations to improve safety, lifespan and cost efficiency.
Conducted inventory and new-material audits for purchase approval.
Built the structured QA/QC discipline later applied to integration SIT/UAT and delivery governance.

Next stop

Explore selected work across airports, global logistics and digital supply-chain platforms.